UX Audit

A smartphone displaying a digital receipt with two barcode icons on a scrolling receipt printout.

Uncover the Friction That’s Holding You Back

A black and white graphic with a burst shape and the text "Users First" in the center.
Yellow arrow sign with blue text that reads 'DATA-DRIVEN'
Blue oval sign with white text that reads 'ACCESSIBILITY'

What We Do

If users are dropping off, not converting, or confused, our UX audit finds the cause.

We analyse your current platform, map the user journey, and deliver a detailed breakdown of what’s working and what’s not, along with a roadmap to improve it.

In partnership with Apex Digital, our process focuses on the Double Diamond framework and Conversion Rate Optimisation (CRO).

Why Invest in a UX Audit With Four UX Studio?

Many businesses spend a large chunk of marketing budget directing users to a website or app, but the key to success is the conversion performance of the platform. If the user experience is poor, drop off rates will be too high.

Our UX Audit:

✔ Uncovers Usability Issues

✔ Reduces User Drop-Off

✔ Improves Conversions and KPIs

✔ Brings Data-Driven Insights

✔ Validates Your Business Assumptions

✔ Boosts User Satisfaction and Loyalty

✔ Improves Accessibility and Inclusivity

✔ Prepares You for Scaling

✔ Improve conversion rates

Blue oval sticker with white border and text that says 'Design for Humans'
Yellow arrow sign with blue text reading 'DATA-DRIVEN'

Our Conversion Rate Optimisation (CRO) Process

Instead of focusing solely on short-term gains, we emphasise enhancing long-term effectiveness. We will conduct a comprehensive audit of your app or website and analytics, pinpointing areas for improvement, and offering ongoing support for sustainable growth.

Our Double Diamond Process at a Glance

The Double Diamond is a visual framework for the design process. It consists of four key phases, split into two main "diamonds":

  1. Discover – Explore the problem

  2. Define – Narrow down and clarify the challenge

  3. Develop – Explore solutions

  4. Deliver – Refine and launch the final product

Why We Use the Double Diamond at Four UX Studio:

✔ It Puts People First

✔ It Reduces Risk

✔ It Encourages Creativity + Clarity

✔ It’s Adaptable to Any Project

✔ It Sets Us Apart from Quick-Fix Agencies

88% of users are unlikely to return after a bad user experience

Source: TrueList

64% of customers will switch to a competitor after one bad experience

Source: Business Dasher

Personalised user experiences can increase sales by up to 20%

Source: Anais Digital

Includes:

✔ Heuristic Evaluation

✔ UX Flow Mapping

✔ UI Accessibility Review

✔ Actionable Recommendations

Two women with long hair writing on a whiteboard with a diagram, sticky notes, and handwritten text about discovery opportunities.
Blue oval sticker with white border and text that reads 'Design for Humans'
A black background with a white, starburst-shaped outline containing the text 'USERS FIRST' in the center.
Yellow arrow sign with blue text that says 'DATA-DRIVEN'

We Have…

Three black smartphones with green and black car ride and delivery app interface screens displayed, set against a dark grey background.

Designed a personal taxi service app for busy professionals.

✔ Efficient UX

✔ Personalised Experience

Multiple smartphones displaying the Roxiva app interface, showing features like session progress, badges, and sleep tracking, on a dark blue background.

Enhanced product experience with an app, which can still be used when users eyes are closed.

✔ Improved Customer Experience

✔ Increased Brand Loyalty

Two open laptops displaying business website pages on a dark blue background.

Designed a memorable brand and informative website for a business consultant.

✔ Increased Conversions

✔ Decreased Exit Rate

Ready for an App or Website that works?

Just drop us a message to get started.